VOC Dealer Portal User Guide
Version 131025-3.14.24, 2014-01-13 1
Table of contents
Introduction ................................................................................................................................ 2
Overview ...................................................................................................................................... 2
What’s new in the Dealer Portal? ................................................................................................ 2
System requirements .................................................................................................................... 3
Cookies ................................................................................................................................... 3
Volvo On Call (VOC) .................................................................................................................. 4
The Volvo On Call service package ....................................................................................... 4
Original Service Package Subscriptions ................................................................................. 4
Accessing the VOC Dealer Portal ............................................................................................. 6
Dealer ........................................................................................................................................... 6
Signing up as dealer ............................................................................................................... 6
Logging in as dealer ............................................................................................................... 8
Dealer agent ................................................................................................................................. 9
Signing up as dealer agent ...................................................................................................... 9
Logging in as dealer agent...................................................................................................... 9
Having signup problems ............................................................................................................ 11
Lost dealer code ................................................................................................................... 11
Using the VOC Dealer Portal .................................................................................................. 14
The Main menu .......................................................................................................................... 14
Activating the unit ..................................................................................................................... 14
Activating Volvo On Call services ....................................................................................... 15
Deactivating the unit .................................................................................................................. 17
Updating customer information ................................................................................................. 18
Deleting a PIN ........................................................................................................................... 22
Deleting customer data .............................................................................................................. 23
Show subscriptions .................................................................................................................... 25
Prolonging subscriptions ............................................................................................................ 25
VOC Dealer Portal help .......................................................................................................... 26
Changing login password ........................................................................................................... 26
Finding help during signup and login ........................................................................................ 27
User documentation .............................................................................................................. 27
VOC Dealer Portal version................................................................................................... 27
Finding help after login .............................................................................................................. 28
User documentation .............................................................................................................. 28
VOC Dealer Portal version................................................................................................... 29
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